How Can We Help?
Quick guides for the main SOLAS features members, advertisers, and event submitters use most often.
Logging In
Understand normal login, passwordless email login, and what to do if your login email does not arrive.
Your Account
Manage your profile, contact details, addresses, and membership-facing account tools.
Membership Status
Understand the difference between active members, students, and former members, and why account options can change.
CPD
Track your CPD progress, add records, review courses, and understand certificates.
Events
Browse events, submit member events, and understand ticketed or commercial listings.
Events, Attendance & CPD
Understand the difference between booking an event, attending it, and seeing CPD appear in your totals.
Jobs
Create resumes, apply for roles, and manage your candidate activity.
Advertising
Book advertising through the guided form and manage active advert campaigns.
Orders & Payments
Understand how purchases sit behind memberships, jobs, adverts, and tickets, and what order status means.
Downloads
Find governance files, annual accounts, branch minutes, certificates, and other documents made available to your account.
Referrer Confirmation
Understand what happens when a membership application includes a professional referrer and how the confirmation step works.
Common Problems
Quick help for missing CPD, missing certificates, lesson video issues, login trouble, and delayed access changes.
Typical Journeys
Follow common journeys for students, members, job applicants, employers, event users, and advertisers.
Common Problems
Quick help for missing CPD, missing certificates, lesson video issues, login trouble, and delayed access changes.
Common Problems
I cannot log in
Check:
- that you are using the correct email address
- your spam or junk folder for the passwordless login email
- whether your account email was changed recently
If the login email still does not arrive, contact SOLAS support.
My CPD is not showing
Check:
- that you are a current eligible member
- that the CPD record was actually submitted
- that any approval step has completed
- that you are looking at the correct cycle
My certificate is missing
Certificates only become available once the cycle requirements have been met.
Check:
- whether your approved totals are complete
- whether the cycle is actually finished from your CPD point of view
- whether you are opening
My Certificates
My lesson video is missing
Check:
- that you are opening the actual lesson page
- that you still have access to the course or lesson
- that the page is fully loaded
If the lesson page still shows no video, contact SOLAS support with the lesson title.
I completed a purchase but access has not changed
Check:
- your confirmation email
- whether payment actually completed
- whether the process also needs an admin review step
Some journeys do not finish immediately just because the product was selected or the form was started.
I submitted something but cannot see the result yet
This can happen when:
- the submission still needs review
- approval has not happened yet
- the related order is still incomplete
- the change applies to a different cycle, lesson, event, or workflow than expected
Best next step
If something looks wrong, keep a note of:
- the page you used
- the date
- the product, lesson, event, or form involved
That will help SOLAS support investigate the issue quickly.
