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How to use this site

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Quick guides for the main SOLAS features members, advertisers, and event submitters use most often.

Logging In Understand normal login, passwordless email login, and what to do if your login email does not arrive. Your Account Manage your profile, contact details, addresses, and membership-facing account tools. Membership Status Understand the difference between active members, students, and former members, and why account options can change. CPD Track your CPD progress, add records, review courses, and understand certificates. Events Browse events, submit member events, and understand ticketed or commercial listings. Events, Attendance & CPD Understand the difference between booking an event, attending it, and seeing CPD appear in your totals. Jobs Create resumes, apply for roles, and manage your candidate activity. Advertising Book advertising through the guided form and manage active advert campaigns. Orders & Payments Understand how purchases sit behind memberships, jobs, adverts, and tickets, and what order status means. Downloads Find governance files, annual accounts, branch minutes, certificates, and other documents made available to your account. Referrer Confirmation Understand what happens when a membership application includes a professional referrer and how the confirmation step works. Common Problems Quick help for missing CPD, missing certificates, lesson video issues, login trouble, and delayed access changes. Typical Journeys Follow common journeys for students, members, job applicants, employers, event users, and advertisers.

Membership Status

Understand the difference between active members, students, and former members, and why account options can change.

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Membership Status

Why your account may look different from someone else’s

The SOLAS portal shows different tools depending on your account status.

That means two users may log in and see different menu items, dashboard cards, or account options.

Active member

An active member may see:

  • member profile tools
  • CPD access
  • certificate access when eligible
  • member-only purchases where relevant
  • member event and account routes

Student

A student may see:

  • course and lesson access
  • student-related learning tools

A student does not automatically see the same professional-member CPD tools as a current member.

Former member

A former member may still be able to log in with limited account access.

This usually means they can still:

  • view account basics
  • view some order history
  • request a data export

But they should not usually keep access to:

  • member-only CPD tools
  • current-member dashboard actions
  • member-only areas that require an active entitlement

Why menu items can appear or disappear

Menu items can change because of:

  • membership status
  • student status
  • whether a journey depends on a current active entitlement
  • whether a tool is only relevant after you have used it before

Best next step

If your account looks different from what you expected, start by checking your current membership status with SOLAS support.

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