How Can We Help?
Quick guides for the main SOLAS features members, advertisers, and event submitters use most often.
Logging In
Understand normal login, passwordless email login, and what to do if your login email does not arrive.
Your Account
Manage your profile, contact details, addresses, and membership-facing account tools.
Membership Status
Understand the difference between active members, students, and former members, and why account options can change.
CPD
Track your CPD progress, add records, review courses, and understand certificates.
Events
Browse events, submit member events, and understand ticketed or commercial listings.
Events, Attendance & CPD
Understand the difference between booking an event, attending it, and seeing CPD appear in your totals.
Jobs
Create resumes, apply for roles, and manage your candidate activity.
Advertising
Book advertising through the guided form and manage active advert campaigns.
Orders & Payments
Understand how purchases sit behind memberships, jobs, adverts, and tickets, and what order status means.
Downloads
Find governance files, annual accounts, branch minutes, certificates, and other documents made available to your account.
Referrer Confirmation
Understand what happens when a membership application includes a professional referrer and how the confirmation step works.
Common Problems
Quick help for missing CPD, missing certificates, lesson video issues, login trouble, and delayed access changes.
Typical Journeys
Follow common journeys for students, members, job applicants, employers, event users, and advertisers.
CPD
Track your CPD progress, add records, review courses, and understand certificates.
CPD
What this area is for
Use the CPD area to review your progress through the current cycle and keep your record up to date.
Main features
- view your current CPD summary in My CPD
- add structured CPD
- add unstructured CPD
- review SOLAS-delivered learning
- check whether you are on track to complete the cycle
- view certificates in My Certificates when a cycle is complete
Good to know
- only approved records count toward your totals
- SOLAS-delivered structured learning may be awarded through live attendance, Microsoft Teams imports, or a linked LearnDash recording, with duplicate protection applied where those paths refer to the same SOLAS event
- if something is missing or incorrect, you can submit a correction request
Best next step
Open My CPD, review your current totals, then add any missing activity before the cycle deadline.
