How Can We Help?
Quick guides for the main SOLAS features members, advertisers, and event submitters use most often.
Logging In
Understand normal login, passwordless email login, and what to do if your login email does not arrive.
Your Account
Manage your profile, contact details, addresses, and membership-facing account tools.
Membership Status
Understand the difference between active members, students, and former members, and why account options can change.
CPD
Track your CPD progress, add records, review courses, and understand certificates.
Events
Browse events, submit member events, and understand ticketed or commercial listings.
Events, Attendance & CPD
Understand the difference between booking an event, attending it, and seeing CPD appear in your totals.
Jobs
Create resumes, apply for roles, and manage your candidate activity.
Advertising
Book advertising through the guided form and manage active advert campaigns.
Orders & Payments
Understand how purchases sit behind memberships, jobs, adverts, and tickets, and what order status means.
Downloads
Find governance files, annual accounts, branch minutes, certificates, and other documents made available to your account.
Referrer Confirmation
Understand what happens when a membership application includes a professional referrer and how the confirmation step works.
Common Problems
Quick help for missing CPD, missing certificates, lesson video issues, login trouble, and delayed access changes.
Typical Journeys
Follow common journeys for students, members, job applicants, employers, event users, and advertisers.
Your Account
Manage your profile, contact details, addresses, and membership-facing account tools.
Your Account
What this area is for
Use My Account to manage your profile, addresses, dashboard tools, and membership-related details.
How to find it
Open My Account from the account icon in the site header. This area acts as the central access point for your profile and the main SOLAS member features.
Main features
- update your profile photo in My Profile
- choose whether to appear in the member directory
- manage employer and home contact details
- update your preferred account email
- review dashboard summary cards for key areas
- access Downloads for governance files and other account-linked documents
- use the front-end viewing icon in the main toolbar if you prefer a darker viewing mode on the front end
Good to know
- your SOLAS membership number is shown in read-only views where needed
- some account tools appear only when relevant to your membership or activity
- if you change your primary account email, it may also update your login email
- the site uses a magic-link login tool, so your main registered email address needs to be accurate and accessible
Best next step
Start with My Profile so your contact and directory details are correct before using CPD, Jobs, Events, Downloads, or other member tools.
