How Can We Help?
Quick guides for the main SOLAS features members, advertisers, and event submitters use most often.
Logging In
Understand normal login, passwordless email login, and what to do if your login email does not arrive.
Your Account
Manage your profile, contact details, addresses, and membership-facing account tools.
Membership Status
Understand the difference between active members, students, and former members, and why account options can change.
CPD
Track your CPD progress, add records, review courses, and understand certificates.
Events
Browse events, submit member events, and understand ticketed or commercial listings.
Events, Attendance & CPD
Understand the difference between booking an event, attending it, and seeing CPD appear in your totals.
Jobs
Create resumes, apply for roles, and manage your candidate activity.
Advertising
Book advertising through the guided form and manage active advert campaigns.
Orders & Payments
Understand how purchases sit behind memberships, jobs, adverts, and tickets, and what order status means.
Downloads
Find governance files, annual accounts, branch minutes, certificates, and other documents made available to your account.
Referrer Confirmation
Understand what happens when a membership application includes a professional referrer and how the confirmation step works.
Common Problems
Quick help for missing CPD, missing certificates, lesson video issues, login trouble, and delayed access changes.
Typical Journeys
Follow common journeys for students, members, job applicants, employers, event users, and advertisers.
Orders & Payments
Understand how purchases sit behind memberships, jobs, adverts, and tickets, and what order status means.
Orders And Payments
What this area is for
Many SOLAS journeys use WooCommerce behind the scenes, including:
- membership applications
- renewals
- event tickets
- jobs posting
- advertising
What users should understand
Submitting a form or choosing a product does not always mean the process is fully complete.
In many cases, there also needs to be a related order in the system.
Common order statuses
Pending payment- the order exists, but payment has not completed yet
Processing- the order has been received and payment has usually completed, but some follow-up may still be taking place
Completed- the order has finished its main processing path
Why this matters
If access, confirmation, or follow-up has not happened yet, it may be because:
- the order is still pending
- payment has not completed
- an admin review step is still required
When to ask SOLAS for help
Contact SOLAS if:
- you paid but access has not updated after a reasonable time
- your order looks incomplete
- you are unsure whether the correct product or form was used
Best next step
If a journey depends on a purchase, check your account email and any order confirmation emails first, then contact SOLAS if the process still looks incomplete.
