HOW TO USE THIS SITE

Find the right SOLAS guide

Use these guides to understand the main SOLAS features, including membership, CPD, learning, events, jobs, advertising, payments, and account tools.

Choose the topic that matches what you want to do, then follow the relevant steps.

ACCOUNT HELP

Login, profile, and membership tools

LEARNING AND CPD

Courses, records, and certificates

SITE FEATURES

Events, jobs, adverts, and documents

Choose a guide

Select the topic that best matches what you need. Each guide explains the relevant feature, where to find it, and what to do next.

Logging In Understand normal login, passwordless email login, and what to do if your login email does not arrive. Your Account Manage your profile, contact details, addresses, and membership-facing account tools. Membership Status Understand the difference between active members, students, and former members, and why account options can change. CPD Track your CPD progress, add records, review courses, and understand certificates. Learning & Courses Use My Learning, understand lesson screens, video gates, quiz availability, and current/grace/older-cycle CPD wording. Events Browse events, submit member events, and understand ticketed or commercial listings. Friends of SOLAS speakers Manage your speaker profile, availability, and open speaking opportunities through the dedicated Friends of SOLAS speaker area. Events, Attendance & CPD Understand the difference between booking an event, attending it, and seeing CPD appear in your totals. Tickets & Attendee Details Review ticket information, complete attendee details, and understand how ticket follow-up links work. Jobs Create resumes, apply for roles, and manage your candidate activity. Advertising Book advertising through the guided form and manage active advert campaigns. Orders & Payments Understand how purchases sit behind memberships, jobs, adverts, and tickets, and what order status means. Subscriptions & Renewals Understand fixed-term SOLAS renewals, manual renewal subscriptions, and what renewal dates mean on your account. Downloads Find governance files, annual accounts, branch minutes, certificates, and other documents made available to your account. My SOLAS Dashboard Understand the main dashboard sections, what matters now, and how the account chooses the next actions it shows you. Directory & Privacy Controls Control how your profile appears in member and committee directory views and understand what stays private. Referrer Confirmation Understand what happens when a membership application includes a professional referrer and how the confirmation step works. Common Problems Quick help for missing CPD, missing certificates, lesson video issues, login trouble, and delayed access changes. Typical Journeys Follow common journeys for students, members, job applicants, employers, event users, and advertisers.

Orders & Payments

Understand how purchases sit behind memberships, jobs, adverts, and tickets, and what order status means.

Back to all guides

Orders And Payments

What this area is for

Many SOLAS journeys use WooCommerce behind the scenes, including:

  • membership applications
  • renewals
  • event tickets
  • jobs posting
  • advertising

You may therefore see related information across:

What users should understand

Submitting a form or choosing a product does not always mean the process is fully complete.

In many cases, there also needs to be a related order in the system.

Some membership renewals and learning-access products also use fixed-term subscription logic. That means the checkout may describe a yearly recurring total, but SOLAS still aligns the live renewal term to the correct SOLAS cycle or education term.

Common order statuses

  • Pending payment
  • the order exists, but payment has not completed yet
  • Processing
  • the order has been received and payment has usually completed, but some follow-up may still be taking place
  • Completed
  • the order has finished its main processing path

Why this matters

If access, confirmation, or follow-up has not happened yet, it may be because:

  • the order is still pending
  • payment has not completed
  • an admin review step is still required
  • the related invoice or subscription exists, but the linked workflow has not finished yet

Orders, invoices, and subscriptions

These are connected, but they are not the same thing.

  • Orders show what was purchased and whether checkout completed
  • Invoices show the account-facing billing record for a completed purchase
  • Subscriptions show ongoing or fixed-term renewal arrangements where SOLAS uses them

For example, a membership renewal may produce:

  1. an order
  2. an invoice
  3. a subscription record used to manage the fixed SOLAS renewal term

When to ask SOLAS for help

Contact SOLAS if:

  • you paid but access has not updated after a reasonable time
  • your order looks incomplete
  • you are unsure whether the correct product or form was used

Best next step

If a journey depends on a purchase, check your confirmation email, then review the related order, invoice, or subscription in your account. If the process still looks incomplete after that, contact SOLAS.

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