How Can We Help?
Quick guides for the main SOLAS features members, advertisers, and event submitters use most often.
Logging In
Understand normal login, passwordless email login, and what to do if your login email does not arrive.
Your Account
Manage your profile, contact details, addresses, and membership-facing account tools.
Membership Status
Understand the difference between active members, students, and former members, and why account options can change.
CPD
Track your CPD progress, add records, review courses, and understand certificates.
Events
Browse events, submit member events, and understand ticketed or commercial listings.
Events, Attendance & CPD
Understand the difference between booking an event, attending it, and seeing CPD appear in your totals.
Jobs
Create resumes, apply for roles, and manage your candidate activity.
Advertising
Book advertising through the guided form and manage active advert campaigns.
Orders & Payments
Understand how purchases sit behind memberships, jobs, adverts, and tickets, and what order status means.
Downloads
Find governance files, annual accounts, branch minutes, certificates, and other documents made available to your account.
Referrer Confirmation
Understand what happens when a membership application includes a professional referrer and how the confirmation step works.
Common Problems
Quick help for missing CPD, missing certificates, lesson video issues, login trouble, and delayed access changes.
Typical Journeys
Follow common journeys for students, members, job applicants, employers, event users, and advertisers.
Referrer Confirmation
Understand what happens when a membership application includes a professional referrer and how the confirmation step works.
Referrer Confirmation
What this is for
Some membership applications ask for a professional referrer.
If a referrer is provided:
- the applicant’s order stores the referrer details
- the referrer may receive an email asking them to confirm the recommendation
- the referrer can open the confirmation link and submit the requested details
For applicants
If you add a referrer, make sure:
- their name is correct
- their email address is correct
- they know you may be using them as a professional referrer
If the email address is wrong, the referrer may never receive the confirmation request.
For referrers
If you receive a referrer confirmation email, you should:
- Open the confirmation link.
- Review the applicant details.
- Confirm or decline as appropriate.
- Add any supporting comments if the form asks for them.
Good to know
- the referrer does not need to be a SOLAS member to complete the confirmation
- the confirmation is part of the membership application process, not a separate membership journey
- SOLAS may still review the application after the referrer has responded
Best next step
Applicants should check referrer details carefully before completing the application. Referrers should complete the confirmation form as soon as possible once the email arrives.
