HOW TO USE THIS SITE

Find the right SOLAS guide

Use these guides to understand the main SOLAS features, including membership, CPD, learning, events, jobs, advertising, payments, and account tools.

Choose the topic that matches what you want to do, then follow the relevant steps.

ACCOUNT HELP

Login, profile, and membership tools

LEARNING AND CPD

Courses, records, and certificates

SITE FEATURES

Events, jobs, adverts, and documents

Choose a guide

Select the topic that best matches what you need. Each guide explains the relevant feature, where to find it, and what to do next.

Logging In Understand normal login, passwordless email login, and what to do if your login email does not arrive. Your Account Manage your profile, contact details, addresses, and membership-facing account tools. Membership Status Understand the difference between active members, students, and former members, and why account options can change. CPD Track your CPD progress, add records, review courses, and understand certificates. Learning & Courses Use My Learning, understand lesson screens, video gates, quiz availability, and current/grace/older-cycle CPD wording. Events Browse events, submit member events, and understand ticketed or commercial listings. Friends of SOLAS speakers Manage your speaker profile, availability, and open speaking opportunities through the dedicated Friends of SOLAS speaker area. Events, Attendance & CPD Understand the difference between booking an event, attending it, and seeing CPD appear in your totals. Tickets & Attendee Details Review ticket information, complete attendee details, and understand how ticket follow-up links work. Jobs Create resumes, apply for roles, and manage your candidate activity. Advertising Book advertising through the guided form and manage active advert campaigns. Orders & Payments Understand how purchases sit behind memberships, jobs, adverts, and tickets, and what order status means. Subscriptions & Renewals Understand fixed-term SOLAS renewals, manual renewal subscriptions, and what renewal dates mean on your account. Downloads Find governance files, annual accounts, branch minutes, certificates, and other documents made available to your account. My SOLAS Dashboard Understand the main dashboard sections, what matters now, and how the account chooses the next actions it shows you. Directory & Privacy Controls Control how your profile appears in member and committee directory views and understand what stays private. Referrer Confirmation Understand what happens when a membership application includes a professional referrer and how the confirmation step works. Common Problems Quick help for missing CPD, missing certificates, lesson video issues, login trouble, and delayed access changes. Typical Journeys Follow common journeys for students, members, job applicants, employers, event users, and advertisers.

Events, Attendance & CPD

Understand the difference between booking an event, attending it, and seeing CPD appear in your totals.

Back to all guides

Events, Attendance, And CPD

Why this can be confusing

Events, attendance, and CPD are connected, but they are not the same thing.

An event booking does not always mean CPD is already on your record.

Post-event feedback is also part of the journey for some SOLAS events, but it is still separate from both attendance and CPD.

Event booking

This is the part where you:

  • view the event
  • register or buy a ticket if needed
  • receive the booking confirmation

Booking confirms your place, but it does not automatically mean attendance has been recorded.

Event attendance

Attendance means there is a record that you actually attended the event.

Depending on the event setup, attendance may be:

  • captured automatically
  • imported later
  • checked or confirmed by SOLAS

For ticketed events, you may also be sent a follow-up link to complete or correct attendee details before the final ticket is used.

Event feedback

After an event has started, the event page may also show a structured feedback area.

This can let you:

  • rate the event
  • say whether you attended live, watched later, or are responding after a follow-up discussion
  • suggest a topic you would like SOLAS to revisit
  • leave practical comments about what was useful or what could be improved

Submitting feedback does not automatically create CPD. It is a separate follow-up step.

CPD linked to an event

If an event is CPD-enabled, CPD may then be awarded or claimed after attendance is recorded.

That means there can be a delay between:

  1. booking the event
  2. attending the event
  3. seeing the CPD reflected in your totals

Why the CPD may not appear immediately

Possible reasons include:

  • attendance has not been processed yet
  • attendee details are still incomplete
  • approval is still pending
  • the event is not configured to award CPD automatically
  • the CPD was routed through another system path such as a later import

Possible reasons why feedback may not appear yet include:

  • the event has not started
  • you are not signed in
  • the page is showing the attendance or booking route but not the post-event follow-through yet

If you need help with the attendee follow-up form itself, open Tickets & Attendee Details.

Best next step

If you attended an event and expected CPD, first allow time for attendance or review processing. If the CPD still does not appear, contact SOLAS with the event name and date.

If you were trying to leave feedback, include that too when you contact SOLAS so support can tell whether the issue is booking, attendance, feedback, or CPD.

Thank You to Our Supporting Partners

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