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How to use this site

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Quick guides for the main SOLAS features members, advertisers, and event submitters use most often.

Logging In Understand normal login, passwordless email login, and what to do if your login email does not arrive. Your Account Manage your profile, contact details, addresses, and membership-facing account tools. Membership Status Understand the difference between active members, students, and former members, and why account options can change. CPD Track your CPD progress, add records, review courses, and understand certificates. Events Browse events, submit member events, and understand ticketed or commercial listings. Events, Attendance & CPD Understand the difference between booking an event, attending it, and seeing CPD appear in your totals. Jobs Create resumes, apply for roles, and manage your candidate activity. Advertising Book advertising through the guided form and manage active advert campaigns. Orders & Payments Understand how purchases sit behind memberships, jobs, adverts, and tickets, and what order status means. Downloads Find governance files, annual accounts, branch minutes, certificates, and other documents made available to your account. Referrer Confirmation Understand what happens when a membership application includes a professional referrer and how the confirmation step works. Common Problems Quick help for missing CPD, missing certificates, lesson video issues, login trouble, and delayed access changes. Typical Journeys Follow common journeys for students, members, job applicants, employers, event users, and advertisers.

Events, Attendance & CPD

Understand the difference between booking an event, attending it, and seeing CPD appear in your totals.

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Events, Attendance, And CPD

Why this can be confusing

Events, attendance, and CPD are connected, but they are not the same thing.

An event booking does not always mean CPD is already on your record.

Event booking

This is the part where you:

  • view the event
  • register or buy a ticket if needed
  • receive the booking confirmation

Booking confirms your place, but it does not automatically mean attendance has been recorded.

Event attendance

Attendance means there is a record that you actually attended the event.

Depending on the event setup, attendance may be:

  • captured automatically
  • imported later
  • checked or confirmed by SOLAS

CPD linked to an event

If an event is CPD-enabled, CPD may then be awarded or claimed after attendance is recorded.

That means there can be a delay between:

  1. booking the event
  2. attending the event
  3. seeing the CPD reflected in your totals

Why the CPD may not appear immediately

Possible reasons include:

  • attendance has not been processed yet
  • approval is still pending
  • the event is not configured to award CPD automatically
  • the CPD was routed through another system path such as a later import

Best next step

If you attended an event and expected CPD, first allow time for attendance or review processing. If the CPD still does not appear, contact SOLAS with the event name and date.

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